← Back to order form

Simply Coasters Ltd Trading Terms & Conditions

Last updated: 26th May 2026

Welcome to Simply Coasters Ltd. By using this website and placing an order, you agree to the following Terms & Conditions.

1. About Us

This website is operated by Simply Coasters Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Simply Coasters Ltd. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions.

2. Products

We sell handmade and/or printed coasters, wall art and related accessories. We make every effort to display product colours and designs accurately. However, actual colours may vary slightly depending on your screen settings. As all our products are handmade and printed, slight variations may occur and are not considered defects.

3. Pricing & Payment

All prices are listed in English currency. We reserve the right to change prices at any time without notice. Payment must be received in full before orders are dispatched.

4. Orders

Once an order is placed, you will receive an email confirmation. We reserve the right to refuse or cancel orders for reasons including:

  • Product availability
  • Errors in pricing or descriptions
  • Suspected fraudulent activity

If your order is cancelled after payment has been taken, a full refund will be issued.

5. Shipping & Delivery

We aim to dispatch orders within 4–5 working days. Delivery times are estimates only and may vary due to postal delays or circumstances outside our control. Customers are responsible for ensuring shipping information is correct at checkout. We are not liable for delays caused by couriers or customs.

6. Returns & Refunds

If you are unhappy with your purchase, please contact us within 14 days of receiving your order. Items must be returned unused and in their original condition. Custom or personalised products cannot usually be returned unless faulty or damaged. Refunds will be processed once returned items have been received and inspected. Return postage costs are the responsibility of the customer unless the item is faulty. Please see our separate Returns Policy below.

7. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 5 days with photographs of the issue. We will offer a replacement or refund where appropriate.

8. Intellectual Property

All content on this website, including images, logos, product designs, and text, is owned by or licensed to Simply Coasters Ltd. You may not copy, reproduce, or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delays outside our reasonable control

Nothing in these Terms excludes rights you are entitled to under consumer law.

10. Privacy

Any personal information submitted through the website will be handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of that location.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: hello@simplycoastersretail.com
Business Name: Simply Coasters Ltd
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Returns & Refunds Policy (UK Consumer Rights Act Compliant)

Last updated: 26th May 2026

At Simply Coasters Ltd, we want you to be completely satisfied with your purchase. This policy is designed to comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your Right to Cancel (Online Orders)

If you purchase products online, you have the legal right to cancel your order within 14 days of receiving your goods for any reason. To exercise your right to cancel, you must notify us in writing by email within the 14-day cancellation period. Once you notify us, you then have a further 14 days to return the items to us.

Conditions for Returns

Returned items must:

  • Be unused and in a resellable condition
  • Include original packaging where possible
  • Be returned with proof of purchase

You may inspect the goods as you would in a physical shop, but we may reduce your refund if the item has been handled excessively or damaged.

Exceptions to Cancellation Rights

Under UK consumer law, the right to cancel does not apply to:

  • Personalised or custom-made coasters
  • Products made to your specific requirements

These items may only be returned if they are faulty, damaged, or not as described.

Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to products that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If your item is faulty or not as described, please contact us as soon as possible.

Your Legal Rights Include:

  • A full refund within 30 days of receiving faulty goods
  • A repair or replacement if a fault develops after 30 days
  • A partial or full refund if a repair or replacement is unsuccessful

Please provide:

  • Your order details
  • Details of the issue
  • Photographs where possible

Refunds

Once we receive and inspect your return, refunds will be processed to the original payment method within 14 days. Original standard delivery charges will be refunded where required by law.

Return Postage Costs

If you are returning an item because you changed your mind, you are responsible for return postage costs unless otherwise stated. If the item is faulty, damaged, or incorrect, we will cover reasonable return postage costs.

How to Return an Item

To request a return, please contact:

Email: hello@simplycoastersretail.com
Business Name: Simply Coasters Ltd
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Please include your order details and reason for return.