Privacy Policy

Last updated: 26th May 2026

At Simply Coasters Ltd, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Who We Are

Business Name: Simply Coasters Ltd
Website: www.simplycoasters.co.uk
Email: hello@simplycoastersretail.com
Business Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

For the purposes of data protection law, we are the “data controller” of your personal information.

2. Information We Collect

Information You Provide

Name
Billing and delivery address
Email address
Telephone number
Payment details (processed securely through third-party payment providers)
Any information you provide when contacting us

Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Browser type and device information
Website usage data
Cookies and tracking data

3. How We Use Your Information

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Process refunds and returns
Improve our website and services
Comply with legal obligations
Send marketing emails (only where you have opted in)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: To process and fulfil your orders
Legal obligation: To comply with tax and accounting requirements
Legitimate interests: To improve our services and prevent fraud
Consent: For email marketing communications

You can withdraw consent to marketing at any time.

5. Payment Information

We do not store full payment card details. Payments are securely processed by third-party payment providers such as:

Stripe
Sumup
Tide

Please review their privacy policies separately.

6. Sharing Your Information

We only share your information where necessary, including with:

Payment providers
Delivery companies and postal services
Website hosting providers
Accountants or legal advisers where required

We do not sell your personal information to third parties.

7. Data Retention

We keep your information only for as long as necessary to:

Fulfil orders
Meet legal, tax, and accounting obligations
Resolve disputes

Order information is typically retained for up to 6 years for tax purposes.

8. Your Rights

Under UK data protection law, you have rights including:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent

To exercise your rights, contact us at hello@simplycoastersretail.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember your preferences

You can control cookies through your browser settings. If required by law, we will request your consent before placing non-essential cookies on your device.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices or content.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Simply Coasters Ltd
Email: hello@simplycoastersretail.com
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ